Frequently Asked Questions
Where is my Order?
It can take between 1-4 business days (not including weekends and national holidays) for us to prepare a package for international delivery.
Once your order ships, you will be sent an email containing tracking information. If there has been no update on the tracking information for more than 5 business days, please contact customer service
The inquiry to locate a package may take several weeks.
If for any reason it is determined the parcel is lost in transit you will be issued a full refund.
Once your order ships, you will be sent an email containing tracking information. If there has been no update on the tracking information for more than 5 business days, please contact customer service
The inquiry to locate a package may take several weeks.
If for any reason it is determined the parcel is lost in transit you will be issued a full refund.
Packages shipped via courier can be tracked using the link sent in your shipping confirmation.
Please note that some standard couriers can take up to 48 hours to generate information to their tracking website.
If there has been no update on the tracking information for more than 5 business days, please contact customer service.
Please note that some standard couriers can take up to 48 hours to generate information to their tracking website.
If there has been no update on the tracking information for more than 5 business days, please contact customer service.
It can take between 1-4 business days (not including weekends and national holidays) for us to prepare a package for international delivery.
Once your order ships, you will be sent an automated-email containing tracking information.
- Standard couriers can take up to 48 hours to generate shipment information onto their tracking website. If there has been no update on the tracking information for more than 5 business days, please contact customer service.
Once the package arrives in your country/location, it will be passed on to an domestic postal service.
If your order has not arrived by the expected date, we kindly request that you wait for another 10 – 14 business days, to allow for any customs inspections or possible postal delays in your area.
Should the order still not arrive by this time, please contact us so that we can open an inquiry with our shipping partner.
If for any reason it is determined the parcel is lost in transit you will be issued a full refund.
Once your order ships, you will be sent an automated-email containing tracking information.
- Standard couriers can take up to 48 hours to generate shipment information onto their tracking website. If there has been no update on the tracking information for more than 5 business days, please contact customer service.
Once the package arrives in your country/location, it will be passed on to an domestic postal service.
If your order has not arrived by the expected date, we kindly request that you wait for another 10 – 14 business days, to allow for any customs inspections or possible postal delays in your area.
Should the order still not arrive by this time, please contact us so that we can open an inquiry with our shipping partner.
If for any reason it is determined the parcel is lost in transit you will be issued a full refund.
Standard couriers can take up to 48 hours to generate information to their tracking website and updates are not continuous.
If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an inquiry with the shipper
When the package arrives in your country/location, it will be passed on to an domestic postal service. There is no guaranteed delivery date for orders sent via postal services.
Delivery dates quoted at checkout are an estimation only.
If your order has not arrived by the expected date, we kindly request that you wait for another
10-14 business days, to allow for any customs inspections or possible postal delays in your area.
Should the order still not arrive by this time, please contact customer service.
The inquiry to locate an airmail package may take up to two weeks.
If for any reason it is determined the parcel is lost in transit you will be issued a full refund.
If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an inquiry with the shipper
When the package arrives in your country/location, it will be passed on to an domestic postal service. There is no guaranteed delivery date for orders sent via postal services.
Delivery dates quoted at checkout are an estimation only.
If your order has not arrived by the expected date, we kindly request that you wait for another
10-14 business days, to allow for any customs inspections or possible postal delays in your area.
Should the order still not arrive by this time, please contact customer service.
The inquiry to locate an airmail package may take up to two weeks.
If for any reason it is determined the parcel is lost in transit you will be issued a full refund.
It can take between 1-4 business days (not including weekends and national holidays) for us to prepare a package for international delivery.
Once your order ships, you will be sent an auto-email containing tracking information.
Standard couriers can take up to 48 hours to generate information to their tracking website.
If there has been no update on the tracking information for more than 5 business days, please contact customer service.
Delivery dates quoted at checkout are an estimation only.
Once the package arrives in your country/location, it will be passed on to an domestic postal service.
If your order has not arrived by the expected date, we kindly request that you wait for another 10-14 business days, to allow for any customs inspections or possible postal delays in your area.
Should the order still not arrive by this time, please contact customer service.
The inquiry to locate an airmail package may take up to two weeks.
If for any reason it is determined the parcel is lost in transit you will be issued a full refund.
Once your order ships, you will be sent an auto-email containing tracking information.
Standard couriers can take up to 48 hours to generate information to their tracking website.
If there has been no update on the tracking information for more than 5 business days, please contact customer service.
Delivery dates quoted at checkout are an estimation only.
Once the package arrives in your country/location, it will be passed on to an domestic postal service.
If your order has not arrived by the expected date, we kindly request that you wait for another 10-14 business days, to allow for any customs inspections or possible postal delays in your area.
Should the order still not arrive by this time, please contact customer service.
The inquiry to locate an airmail package may take up to two weeks.
If for any reason it is determined the parcel is lost in transit you will be issued a full refund.
If you are not in when your parcel arrives, the courier will usually try again, or will leave a card with details on how to pick up your order or rearrange delivery.
If the tracking indicates that your order has been delivered, we kindly request that you check with a member of your household or a neighbor, as perhaps one of them collected or signed for the package.
If there is no sign of the package, please contact customer service
We are unable to re-ship international orders.
A refund will be issued once the package arrives back to our warehouse.
Please note that this process may take some time, possibly even a few weeks, and we cannot provide an expected timeline.
If you still wish to purchase this item(s), please place a new order.
A refund will be issued once the package arrives back to our warehouse.
Please note that this process may take some time, possibly even a few weeks, and we cannot provide an expected timeline.
If you still wish to purchase this item(s), please place a new order.
Customs, Duties & Taxes
Taxes and duties vary depending on the destination country.
During checkout, you will see a clear message indicating whether these fees are included in your total.
If you see the message “The total amount you pay includes all applicable duties and taxes, and no additional charges will be collected upon delivery,” it means your order is fully prepaid, and no further payment will be required upon delivery.
If you are ordering from the EU, UK, Switzerland, or Australia, duties and taxes are already included in the product price. You will not be charged any additional fees upon delivery. If you are ordering from the United States or Canada, duties are included, but sales tax is added and collected at checkout.
If you are ordering from Brazil, Colombia, or India, duties and taxes must be prepaid at checkout in order to complete your order.
If no message appears indicating that duties and taxes are included, it means they are not prepaid.
You can choose to prepay them at checkout or pay them later upon delivery.
Please note that the final amount will depend on your local customs authorities.
For certain destinations where DDP (Delivered Duty Paid) is not supported (for example, Algeria, Cuba, or Anguilla), import fees will always be due upon delivery.
During checkout, you will see a clear message indicating whether these fees are included in your total.
If you see the message “The total amount you pay includes all applicable duties and taxes, and no additional charges will be collected upon delivery,” it means your order is fully prepaid, and no further payment will be required upon delivery.
If you are ordering from the EU, UK, Switzerland, or Australia, duties and taxes are already included in the product price. You will not be charged any additional fees upon delivery. If you are ordering from the United States or Canada, duties are included, but sales tax is added and collected at checkout.
If you are ordering from Brazil, Colombia, or India, duties and taxes must be prepaid at checkout in order to complete your order.
If no message appears indicating that duties and taxes are included, it means they are not prepaid.
You can choose to prepay them at checkout or pay them later upon delivery.
Please note that the final amount will depend on your local customs authorities.
For certain destinations where DDP (Delivered Duty Paid) is not supported (for example, Algeria, Cuba, or Anguilla), import fees will always be due upon delivery.
Customs clearance is completely beyond our control, as are any delays resulting from inspections by the customs authorities.
As only the recipient of the package can make an inquiry with the local customs authorities, for any details regarding the process and its due date, we kindly ask you to contact them directly using the tracking number provided in your shipping confirmation email.
As only the recipient of the package can make an inquiry with the local customs authorities, for any details regarding the process and its due date, we kindly ask you to contact them directly using the tracking number provided in your shipping confirmation email.
If you prepaid your duties & taxes at checkout, your order is covered by our ‘guaranteed landed shipping cost service’, meaning that you should not have to pay any further fees.
please contact customer service if you were charged additional fees for delivery, even if the delivery was confirmed to be free of taxes and duties.
please contact customer service if you were charged additional fees for delivery, even if the delivery was confirmed to be free of taxes and duties.
Import duties and taxes may apply upon receipt of orders shipped outside of the European Union. Such duties and taxes are beyond our control as they are set by the customs authority of the destination country/location and depend on a number of factors, such as country/location of origin of the purchased product, local VAT rates and local import taxes.
It is stated on our website that any local import duty, taxes or customs clearance are not included in our prices and must be paid for by the customer.
We also provide an option to prepay taxes and duties in advance, so you can see the fees before you submit your order and there will be no additional costs when you receive your package, guaranteed.
Any inspections and fees applied on imports to your country/location are beyond our control, should you decide not to prepay your taxes during checkout.
It is stated on our website that any local import duty, taxes or customs clearance are not included in our prices and must be paid for by the customer.
We also provide an option to prepay taxes and duties in advance, so you can see the fees before you submit your order and there will be no additional costs when you receive your package, guaranteed.
Any inspections and fees applied on imports to your country/location are beyond our control, should you decide not to prepay your taxes during checkout.
Shipping
Once your order has been placed, all shipping information is automatically registered in our system. For this reason, we are unfortunately unable to make any changes to the delivery address.
However, depending on the carrier selected, you may still have some options after your parcel has been dispatched:
Chronopost / Colissimo / UPS
You may contact us and we can submit an address change request to the courier.
Please note that this request is not guaranteed and depends entirely on the courier’s delivery status and internal policies.
DHL
For any address changes or delivery amendments, please refer directly to DHL once you have received your tracking information.
All modifications must be handled through their platform. https://ondemand.dhl.com/
If you have any further questions, please contact customer service
However, depending on the carrier selected, you may still have some options after your parcel has been dispatched:
Chronopost / Colissimo / UPS
You may contact us and we can submit an address change request to the courier.
Please note that this request is not guaranteed and depends entirely on the courier’s delivery status and internal policies.
DHL
For any address changes or delivery amendments, please refer directly to DHL once you have received your tracking information.
All modifications must be handled through their platform. https://ondemand.dhl.com/
If you have any further questions, please contact customer service
Please click on the flag icon on our homepage to view the countries/locations that we ship to.
If you do not see your country/location listed, then it is likely that we do not currently ship there.
If you do not see your country/location listed, then it is likely that we do not currently ship there.
Delivery times depend on:
1. Destination country/location
2. Shipping method selected
You can choose between different shipping options at our checkout.
An estimated delivery time and cost will be displayed for each option.
Delivery dates quoted at checkout are an estimation only.
We aim to meet the delivery times quoted but during busy periods, deliveries may take a little longer.
Occasionally circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.
1. Destination country/location
2. Shipping method selected
You can choose between different shipping options at our checkout.
An estimated delivery time and cost will be displayed for each option.
Delivery dates quoted at checkout are an estimation only.
We aim to meet the delivery times quoted but during busy periods, deliveries may take a little longer.
Occasionally circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.
Please click on the flag icon on our homepage and select your delivery country/location. *
Shipping costs are calculated automatically at checkout and depend on:
1. Destination country/location
2. Size/weight of the package
3. Shipping method selected
We offer several different shipping methods including standard courier and express courier.
The prices for each available option will be displayed at checkout.
* If you do not see your country/location listed, then it is likely that we do not currently ship there.
Shipping costs are calculated automatically at checkout and depend on:
1. Destination country/location
2. Size/weight of the package
3. Shipping method selected
We offer several different shipping methods including standard courier and express courier.
The prices for each available option will be displayed at checkout.
* If you do not see your country/location listed, then it is likely that we do not currently ship there.
Please click on the flag icon on our homepage and select your country/location *
Select the item that you wish to purchase and go to checkout.
If there are any shipping restrictions, or we are unable to ship this product to your country/location, you will not be able to checkout and pay for the item.
* If you cannot see your country/location listed, then it is likely that we do not currently ship there.
Select the item that you wish to purchase and go to checkout.
If there are any shipping restrictions, or we are unable to ship this product to your country/location, you will not be able to checkout and pay for the item.
* If you cannot see your country/location listed, then it is likely that we do not currently ship there.
We cannot change the delivery country/location after an order has been placed.
We can only deliver to the address on the shipping label.
If your order has already shipped:
We are unable to intercept packages.
If undelivered, the order will eventually be returned to us.
Please note this could take some time (maybe even several weeks).
A refund will be issued when the package arrives at our warehouse.
Depending on the carrier selected, you may still have some options after your parcel has been dispatched:
Chronopost / Colissimo / UPS
You may contact us and we can submit an address change request to the courier.
Please note that this request is not guaranteed and depends entirely on the courier’s delivery status and internal policies.
DHL
For any address changes or delivery amendments, please refer directly to DHL once you have received your tracking information.
All modifications must be handled through their platform. https://ondemand.dhl.com/
If you have any further questions, please contact customer service
If your order has already shipped:
We are unable to intercept packages.
If undelivered, the order will eventually be returned to us.
Please note this could take some time (maybe even several weeks).
A refund will be issued when the package arrives at our warehouse.
Depending on the carrier selected, you may still have some options after your parcel has been dispatched:
Chronopost / Colissimo / UPS
You may contact us and we can submit an address change request to the courier.
Please note that this request is not guaranteed and depends entirely on the courier’s delivery status and internal policies.
DHL
For any address changes or delivery amendments, please refer directly to DHL once you have received your tracking information.
All modifications must be handled through their platform. https://ondemand.dhl.com/
If you have any further questions, please contact customer service
We are unable to change orders once they have processed through our system.
Regrettably this means we are unable to change the shipping method selected at the time an order is made.
Regrettably this means we are unable to change the shipping method selected at the time an order is made.
As mentioned in the order confirmation e-mail, we are unable to change orders once they have processed through our system.
Regrettably this means we are unable to combine your orders into one shipment.
Once dispatched, you will receive email notifications containing the tracking information for your orders.
Regrettably this means we are unable to combine your orders into one shipment.
Once dispatched, you will receive email notifications containing the tracking information for your orders.
We are unable to intercept packages.
If undelivered, the order will eventually be returned to us.
Please note this could take some time (maybe even several weeks).
A refund will be issued when the package arrived to our warehouse.
Please note this could take some time (maybe even several weeks).
A refund will be issued when the package arrived to our warehouse.
Sorry, but we are unable to deliver to army bases.
Incorrect , Damaged & Faulty goods
We’re very sorry to hear that your package did not arrive in perfect condition. To follow up with our warehouse team, we kindly ask you to send photos to customer service
- The damaged item
- The inner and outer packaging
- The damaged item
- The inner and outer packaging
We’re very sorry to hear that your package did not arrive in perfect condition.
In order for us to follow up with this inquiry, we kindly ask you to send us photos of the faulty item.
please contact customer service
In order for us to follow up with this inquiry, we kindly ask you to send us photos of the faulty item.
please contact customer service
We’re sorry to hear that you received an incorrect item in your order.
In order for us to process this inquiry, we kindly ask you to send photos to customer service of:
- The invoice of the order
- The product received with reference tag
In order for us to process this inquiry, we kindly ask you to send photos to customer service of:
- The invoice of the order
- The product received with reference tag
We’re very sorry to hear that you did not receive all the products that you ordered.
Please contact customer service to let us know what items are missing so that we can investigate what happened.
Please contact customer service to let us know what items are missing so that we can investigate what happened.
Returns & Exchanges
Locate the order you wish to return in your customer account and click on the "Return order" link, or directly visit the returns page and follow the indications.
If you are returning a defective item, please send an email with photos to our Customer service team.
If you are returning a defective item, please send an email with photos to our Customer service team.
Refunds
For returned items, it can take up to 14 business days for the funds to credit back to your original payment method as the below steps need to be followed:
1. Shipping back to our warehouse
2. Processing and inspection for refund approval
3. Authorization to finance department to issue refund
4. It can take up to 7 business days for the funds to credit back to your payment method once our finance department process the refund.
Should your refund not be processed within the 14 business days, Please send the tracking number for the returned package to customer service so we can investigate further.
1. Shipping back to our warehouse
2. Processing and inspection for refund approval
3. Authorization to finance department to issue refund
4. It can take up to 7 business days for the funds to credit back to your payment method once our finance department process the refund.
Should your refund not be processed within the 14 business days, Please send the tracking number for the returned package to customer service so we can investigate further.
For orders made by credit card, we only charge when the order ships to you.
If you see a charge on your credit card for a canceled order, it is likely to be only a pre-authorization and not a payment. This will be automatically canceled by your payment provider.
If you paid by PayPal, then the canceled order should have automatically generated a refund back to your account.
If you see a charge on your credit card for a canceled order, it is likely to be only a pre-authorization and not a payment. This will be automatically canceled by your payment provider.
If you paid by PayPal, then the canceled order should have automatically generated a refund back to your account.
Please allow up to 7 business days for the funds to credit back to your payment method.
These are usually immediate, so if you have received confirmation that a refund was issued but do not see it in your account, please contact customer service.
Cancellations
Our system processes orders immediately, which means we can’t make any changes once you have placed it and we’re usually unable to stop orders from processing and shipping.
Should the order ship, you will receive an email containing tracking information.
If you wish to return the items upon receipt, please click on "return request"
Should the order ship, you will receive an email containing tracking information.
If you wish to return the items upon receipt, please click on "return request"
There are various reasons why an order may have been canceled such as:
- Out of Stock
- Unverified information
- Payment decline
- Tech issues
- Incorrect address
If your order was canceled, you should receive an email notification detailing the reason.
Sometimes an order does not process – this could be due to two possible reasons:
- The amount of time elapsed between order placement and payment confirmation
- The item went out of stock during the ordering process
To prevent this from reoccurring, we kindly request that once the item is selected you proceed to payment confirmation as soon as you can.
Credit card payments: We only charge your credit card once your order has shipped, so if your order has been canceled, you will not be charged. If you see a charge then it is a pre-authorization only, which will be automatically canceled by your payment provider.
PayPal payments: Payments made via PayPal are immediate, so if an order is canceled, a refund will be issued.
- Out of Stock
- Unverified information
- Payment decline
- Tech issues
- Incorrect address
If your order was canceled, you should receive an email notification detailing the reason.
Sometimes an order does not process – this could be due to two possible reasons:
- The amount of time elapsed between order placement and payment confirmation
- The item went out of stock during the ordering process
To prevent this from reoccurring, we kindly request that once the item is selected you proceed to payment confirmation as soon as you can.
Credit card payments: We only charge your credit card once your order has shipped, so if your order has been canceled, you will not be charged. If you see a charge then it is a pre-authorization only, which will be automatically canceled by your payment provider.
PayPal payments: Payments made via PayPal are immediate, so if an order is canceled, a refund will be issued.
Changes
Once your order has been placed, all shipping information is automatically registered in our system. For this reason, we are unfortunately unable to make any changes to the delivery address.
However, depending on the carrier selected, you may still have some options after your parcel has been dispatched:
Chronopost / Colissimo / UPS
You may contact us and we can submit an address change request to the courier.
Please note that this request is not guaranteed and depends entirely on the courier’s delivery status and internal policies.
DHL
For any address changes or delivery amendments, please refer directly to DHL once you have received your tracking information.
All modifications must be handled through their platform. https://ondemand.dhl.com/
If you have any further questions, please contact customer service
However, depending on the carrier selected, you may still have some options after your parcel has been dispatched:
Chronopost / Colissimo / UPS
You may contact us and we can submit an address change request to the courier.
Please note that this request is not guaranteed and depends entirely on the courier’s delivery status and internal policies.
DHL
For any address changes or delivery amendments, please refer directly to DHL once you have received your tracking information.
All modifications must be handled through their platform. https://ondemand.dhl.com/
If you have any further questions, please contact customer service
We are unable to change orders once they have processed through our system.
Regrettably this means we are unable to add an item to your order.
If you wish to purchase an additional item, please place a new order.
Regrettably this means we are unable to add an item to your order.
If you wish to purchase an additional item, please place a new order.
Our system processes orders immediately, which means we’re unable to change orders.
Regrettably this means we are unable to remove an item from your order.
If you no longer require any of the items ordered, you may return them to us for a full refund.
For more information on how to return your order please refer to return request page
Regrettably this means we are unable to remove an item from your order.
If you no longer require any of the items ordered, you may return them to us for a full refund.
For more information on how to return your order please refer to return request page
For your financial security, we are unable to make any changes to the billing details after an order has been placed.
If you have received an order confirmation, then your order is processing and should ship to you very soon.
Once dispatched, you will receive an auto e-mail containing tracking information and invoice for your reference.
If you have received an order confirmation, then your order is processing and should ship to you very soon.
Once dispatched, you will receive an auto e-mail containing tracking information and invoice for your reference.
We are unable to make any changes to invoices.
We are required by law to indicate on all commercial invoices and official documents full and accurate details of the order including price.
We are required by law to indicate on all commercial invoices and official documents full and accurate details of the order including price.
Invoices
We are unable to make any changes to invoices.
We are required by law to indicate on all commercial invoices and official documents full and accurate details of the order including price.
We are required by law to indicate on all commercial invoices and official documents full and accurate details of the order including price.
You can download the invoice from the shipping confirmation email.
If you need us to email you a copy of your invoice, please contact customer service.
If you need us to email you a copy of your invoice, please contact customer service.
Payments
We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payments methods such as PayPal.
During the checkout process, the supported payment methods are displayed on screen.
During the checkout process, the supported payment methods are displayed on screen.
Our system only allows one payment to be taken per order, so you are unlikely to have been charged twice for the same order.
However, it’s possible that we have received a duplicate order.
Please send your order number to customer service so we can investigate further.
However, it’s possible that we have received a duplicate order.
Please send your order number to customer service so we can investigate further.
If you receive a message that says your email address/password isn’t recognized, follow the steps below:
- Make sure you are using the same email address and password you registered with – you may have more than one account so please check
- Check that you don’t have your caps lock on in error and that / or any special characters used are entered correctly.
- If you can’t remember your password click on the ‘forgotten password’ link on the sign in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account
If you still can’t sign in, please contact customer service giving as much detail as you can about the issue.
- Make sure you are using the same email address and password you registered with – you may have more than one account so please check
- Check that you don’t have your caps lock on in error and that / or any special characters used are entered correctly.
- If you can’t remember your password click on the ‘forgotten password’ link on the sign in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account
If you still can’t sign in, please contact customer service giving as much detail as you can about the issue.
Firstly, please close your browser, re-open it and try again
You may also need to delete your cookies – a cookie is a small file we store on your computer to let us know who you are next time you visit us (for more information about cookies, click here).We suggest that you sign in before deleting your cookies, otherwise the items in your bag or wishlist may disappear.
On most internet browsers you can delete your cookies using ‘Tools’ or ‘History’.
We also suggest that you use one of the browsers that are fully supported on the website such as Internet Explorer, Chrome, Safari or Firefox.
If you’re still having problems, please contact customer service giving as much detail as you can about the issue including:
- Which web browser you’re using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)
- What you’ve done so far to try to resolve it.
You may also need to delete your cookies – a cookie is a small file we store on your computer to let us know who you are next time you visit us (for more information about cookies, click here).We suggest that you sign in before deleting your cookies, otherwise the items in your bag or wishlist may disappear.
On most internet browsers you can delete your cookies using ‘Tools’ or ‘History’.
We also suggest that you use one of the browsers that are fully supported on the website such as Internet Explorer, Chrome, Safari or Firefox.
If you’re still having problems, please contact customer service giving as much detail as you can about the issue including:
- Which web browser you’re using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)
- What you’ve done so far to try to resolve it.
1. Select your shipping country/location by clicking on the country/currency menu on our homepage
2. Select the item/s you wish to buy
3. Click on "checkout"
4. Fill in your address and payment details
You will receive an automated email confirming the details of your order.
It can take between 2-4 days to process an order for international shipping.
Once your order ships, we’ll send you an email containing tracking information.
We aim to meet the delivery times quoted but sometimes circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.
Please refer to our size guide on each product page for information on the sizing of our garments or reach out to our customer service team.
For items purchased on our online shop or Paris boutique, please contact customer service with your order number and details regarding the repair.
For items that are not purchased on our online shop or in our Paris store, please contact the authorized retailer where the item was purchased.
Product care
For all ready-to-wear garments, we advise you to refer to the care instructions indicated on the garment’s composition label or to make use of professional dry cleaners.
For all accessories, we recommend using a soft cloth to keep it clean. All accessories should be kept in their pouch when not worn and should avoid contact with direct sunlight, liquids or aggressive chemicals.
For items that are not purchased on our online shop or in our Paris store, please contact the authorized retailer where the item was purchased.
Product care
For all ready-to-wear garments, we advise you to refer to the care instructions indicated on the garment’s composition label or to make use of professional dry cleaners.
For all accessories, we recommend using a soft cloth to keep it clean. All accessories should be kept in their pouch when not worn and should avoid contact with direct sunlight, liquids or aggressive chemicals.