GENERAL TERMS AND CONDITIONS OF SALE

Updated on 4 July 2025

JINGHI manufactures and sells its products (clothing and accessories) directly or indirectly worldwide under the brand name and trade name LEMAIRE.

JINGHI is a simplified joint stock company with a capital of 18,580 euros, registered in the Paris Trade and Companies Register under number B 381 279 165, whose registered office is located at 11 place des Vosges (75004) PARIS, telephone: +33 1 85 09 04 24, email: customerservice@lemaire.fr, intra-community VAT number: FR 24381279165 (hereinafter referred to as "LEMAIRE" or "the LEMAIRE company").

ARTICLE 1: SCOPE

These "Terms and Conditions of Sale" (hereinafter the "GTC") apply to the distance selling of LEMAIRE items and are reserved for consumers acting exclusively for their personal use (hereinafter the "Customer"), it being specified that French law applies to any order placed via the LEMAIRE website available at www.lemaire.fr (hereinafter the "Website") or by telephonewith the sales advisors of the LEMAIRE store, regardless of the country of delivery chosen by the Customer (hereinafter "the order").

Any order that does not correspond to a retail sale and, more generally, any fraudulent order, may be refused by LEMAIRE. LEMAIRE therefore reserves the right to limit the quantities of an item delivered to the same consumer or to the same postal address.

These GTC are agreed between LEMAIRE and the Customer (hereinafter collectively referred to as the "Parties"). Their purpose is, on the one hand, to inform any potential Customer about the terms and conditions of sale of LEMAIRE items and, on the other hand, to define the rights and obligations of the Parties.

For telephone sales, the Customer is invited to consult and download the GTC available on the Website before confirming their order. With regard to sales on the Website, by ticking the box provided for this purpose, the Customer acknowledges that they have read the GTC before placing their order and that they accept them without reservation. The GTC may be saved by any person visiting the Website by downloading them and may be printed.

LEMAIRE reserves the right to modify the GTC at any time. However, the GTC applicable to the order are those accepted by the Customer at the time of placing the order. The GTC are supplemented by the rules on the use of cookies and the privacy policy available on the website.

Please note that Global-e France SAS, a company incorporated under French law, registered under number 818 358 459 RCS Paris, with its registered office at 320 rue Saint-Honoré, 75001 Paris, France, acts as a subcontractor of LEMAIRE for:

- facilitating sales to the Customer and enabling them to place an order for destinations where LEMAIRE does not normally provide order processing and fulfilment services;

- processing the Customer's payment.

Where applicable, Global-e France SAS processes the Customer's order and payment on behalf of LEMAIRE, and Global-e France SAS is not a party to the contract concluded between LEMAIRE and the Customer placing the order. In addition, depending on the Customer's location, payment may be processed through a Global-e affiliate (including Global-e Australia Pty Ltd or Global-e NL B.V.) or one of its other payment processing services.

ARTICLE 2: INFORMATION ABOUT ITEMS

Information about LEMAIRE items is available, along with their references, in all LEMAIRE stores and on the Website. The Customer may select one or more items from the various categories offered on the Website, subject to availability. LEMAIRE may modify the items offered for sale on the Website at any time, without prejudice to orders already placed by the Customer. For any questions or requests, the Customer may contact the LEMAIRE team of advisors by writing to the following address: customerservice@lemaire.fr or by calling customer service on +33 (0)1 84 25 36 14 (price of a local call), during business hours from 10 a.m. to 6 p.m., excluding public holidays.

Despite the care taken in presenting the items on the Website, LEMAIRE cannot guarantee that their actual appearance will correspond exactly to their appearance on screen, particularly with regard to colour variations. LEMAIRE cannot be held liable for any non-substantial errors that may occur.

LEMAIRE reserves the right to withdraw items from sale at any time. If one of the items ordered by the Customer is unavailable, the Customer will be informed as soon as possible by Customer Services and will be refunded by a credit to their credit card or PayPal account. The sums paid by the Customer when paying for the order do not constitute a deposit. Consequently, the Customer acknowledges that the application of Article L214-1 of the French Consumer Code is expressly excluded.

The images of the products appearing on the website (products and/or packaging) are provided for information purposes only and their appearance may be altered by the equipment used by the Customer to access the Website or the images. In this case, LEMAIRE cannot be held liable. It is specified that the Customer may always exercise their right of withdrawal in accordance with the GTC.

ARTICLE 3: ORDERS

All orders imply acceptance of the GTC, unless specific contractual terms have been agreed between the parties.

3.1 Orders by telephone
LEMAIRE sales advisors will take orders in French or English on 01 44 78 00 09 (local call rate) from mainland France, Monday to Friday, 11am to 7pm, except on public holidays.

The Customer is invited to check the prices of the items on the Website and the GTC, which are also available and downloadable on the Website, before confirming their order by telephone.

The order is payable by credit card. The Customer shall provide, by telephone, the number and expiry date appearing on the front of their credit card, as well as the security code appearing on the back (or front) of their credit card. The order shall be delivered to the personal address provided by the Customer.
In accordance with the applicable regulations on personal data protection, and in particular Regulation (EU) 2016/679 (GDPR), LEMAIRE undertakes not to record or store any bank details provided verbally by telephone. This information is used solely for the immediate fulfilment of the order and is not subject to any further processing.

3.2 Orders on the website

Orders can be placed on the Website. The customer is responsible for any telecommunications costs incurred when accessing the Internet and using the Website. All the steps necessary for the sale re specified on the Website. The Customer acknowledges any specific conditions (which form an integral part of the GTC) and the GTC, checks the details and total price of their order, and corrects any errors before finally confirming their order and confirming payment for the order.

The Customer's attention is drawn to the fact that the confirmation of an order implies the obligation to pay the agreed price and that once the order has been confirmed, the Customer may no longer cancel their order, except in the cases provided for by law, in particular the exercise of the right of withdrawal under the conditions defined in Article 7 below. To definitively confirm their order, the Customer accepts the GTC and clicks on the "Confirm payment" button. Once the Customer has confirmed their order and payment has been confirmed, LEMAIRE will acknowledge receipt immediately by electronic means. The GTC become enforceable upon acceptance and the contract is deemed to have been concluded upon dispatch of this acknowledgement of receipt. The Customer will then receive an email notifying them that the products have been dispatched. If LEMAIRE suspects that a person's identity, postal address, email address and/or payment details have been used fraudulently or without authorisation, LEMAIRE may carry out additional checks or request further information between sending the confirmation of receipt of the Customer's order and sending the email confirming dispatch of the order. In accordance with Article 3.4, LEMAIRE reserves the right to suspend or cancel any order and/or delivery if it is confirmed that payment information has been used fraudulently or in an unauthorised manner.

LEMAIRE recommends that the Customer keep these emails in paper or digital format. If these emails are not received, the Customer is advised to check their spam folder. The Customer is informed that emails are sent to the email address they entered when placing the order. Consequently, LEMAIRE cannot be held liable for any errors in the email address entered (except in the case of errors attributable to LEMAIRE). In this case, the sale will be considered final. However, the customer may exercise their right of withdrawal in accordance with the conditions set out in Article 7 of the GTC.

3.3 Ordering items without creating an account on the website

If the Customer does not request the storage of the data necessary for the execution of the order, they do not create an account on the website. An electronic invoice will be attached to the email notifying the Customer that the products have been shipped.

3.4 Refusal, suspension or cancellation of orders

LEMAIRE reserves the right to refuse or cancel any order where the number of items or the amount payable (for one or more cumulative orders) does not correspond to the average household consumption, or any order that reasonably suggests that it is linked to a commercial activity not declared by the Customer, or for any other legitimate reason. Finally, LEMAIRE reserves the right to suspend or cancel any order and/or delivery, regardless of its nature and level of execution, in the event of non-payment or partial payment of any amount owed by the Customer, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the LEMAIRE website, including in connection with previous orders.

LEMAIRE will endeavour to process and fulfil all orders as quickly as possible. However, the order may be refused, after notification to the Customer, in the following cases: (a) the product is not available (in this case, if payment has been processed, LEMAIRE will refund the customer in accordance with these terms and conditions); (b) LEMAIRE is unable to verify the payment information provided by the Customer, (c) the order is from a Customer with whom there is a dispute relating to a previous order, or (d) if LEMAIRE reasonably believes that the Customer has breached the GTC or is involved in fraudulent activity, or for any other legitimate reason.

Furthermore, the order may also be refused if it is suspected of being placed with malicious or fraudulent intent, or if it is an order that has not been placed by a private individual. LEMAIRE reserves the right to refuse an order for any legitimate reason, in accordance with Article L.121-11 of the French Consumer Code. Furthermore, an order may be cancelled (in whole or in part) even after the email confirming the dispatch of the order has been sent, in the event of an obvious error on the part of LEMAIRE. For example, an abnormally low price for a product that costs significantly more is an obvious error and the Customer could reasonably have recognised it as a pricing error. In such a case, LEMAIRE is not required to supply the products at the incorrect price. The Customer will receive a detailed cancellation notice, following which the Customer's order will be automatically cancelled and the Customer will be refunded the amount paid. It is hereby reiterated that the sums paid by the Customer when paying for the order do not constitute a deposit and, consequently, Article L214-1 of the French Consumer Code does not apply to the GTC.

3.5 - Items offered with an order

In the case of item(s) offered with an order, the specific conditions for these gifts are specified on a case-by-case basis on the website or by the seller in store. In addition to these specific conditions, the following conditions also apply:

- The item offered with an order, as identified in the specific conditions, cannot be replaced by any other item, nor by money or credit;
- The free item is delivered with the items ordered online or delivered to the store;
- The free item is automatically added to the shopping basket on the website and shipped to the same address as the order;
- The offer cannot be combined with other offers, unless otherwise stated, and may be reserved at LEMAIRE's discretion for in-store orders only, online orders only, or orders placed with its retailers only;- The offer is valid only while stocks last.

If one or more items purchased are returned and the resulting order amount is less than the minimum purchase amount specified in the conditions on the website to obtain the free item, the Customer will be required to return the item. These provisions apply in the same way in the event of withdrawal, in accordance with Article 7.

The return conditions set out in Article 7 shall apply to the return of the free item.

3.6- Digital Gift Card

Terms and Conditions

Valid for 12 months from the date of purchase.

- Can only be used online, anywhere in the world.
- Valid only in the currency in which it was purchased.
- Can be used multiple times until the balance is completely exhausted.
- If the amount of your order exceeds the value of the gift card, you can pay the difference using another payment method (credit/debit card or PayPal).
- Only one gift card can be used per order.
- Discount codes can be applied when using a gift card.
- Gift cards are non-refundable and cannot be returned or exchanged for cash.

If you wish to give the card to someone else, you can enter their email address when placing your order at and they will receive it directly.

1. Orders paid for in full with a gift card
If the order was paid for in full with a gift card, the refunded amount will be credited back to the original gift card, which can be used for a future purchase.

2. Orders paid for with a gift card and a credit card or PayPal
If the order was paid for with a gift card and a credit/debit card or PayPal, the refund will be distributed as follows:
- The amount paid by credit card will be refunded to the same card.
- The amount paid with the gift card will be credited back to the original gift card.

Please note:
The original gift card remains valid and reusable in the event of a refund. No new cards will be issued.
Only the portion paid by credit card can be refunded to a bank account. Amounts paid with a gift card cannot be refunded to a bank account.

ARTICLE 4: PRICES OF ITEMS

Product prices are quoted in the local currency of the place where the order is placed and include all applicable sales taxes, as well as all international delivery charges ("Delivery Charges") and, where applicable and depending on the availability of prepayment, all import duties, customs duties or similar charges that may be imposed by the place of delivery ("Import Charges"). Without notice and from time to time, delivery charges and/or import charges may be covered, in whole or in part. The Site will provide details of such offers before the order is completed and placed.

For certain delivery destinations and/or certain products, the Customer may be offered the option of paying the applicable Import Charges in advance, which will then be calculated and added to or included in the final price when placing the order. In some cases, the price of the product may already include the Import Charges.

The Customer may decide not to prepay the Import Charges at the time of payment, or the option to prepay the Import Charges may be unavailable for the delivery destination or product. In this case (i.e. when prepayment does not apply): (i) the Customer is informed that the amount of Import Fees displayed under the prepayment option when placing the order may differ from the actual Import Fees payable, as determined by the competent authorities of the delivery destination, which may be higher or lower than this estimate: (ii) the Customer shall be fully responsible for the payment of all applicable Import Charges directly to the competent authority (and for the recovery of such charges in the event of cancellation or return of the products, to the extent permitted by these GTC), as determined by the authorities at the delivery destination, and LEMAIRE shall have no liability or obligation in relation to the foregoing. Furthermore, if the Customer fails to pay the import charges without valid reason, causing damage to LEMAIRE, the amount of the corresponding Import Charges may be deducted from any sums due to the Customer, including in the event of a refund, to the extent permitted by law.

ARTICLE 5: PAYMENT TERMS

The Customer may pay using the payment methods specified at checkout. The availability of these payment methods depends on the Customer's geographical location. The Customer undertakes to pay in full and in advance the amount of all purchases made at the same time as their online order, either by credit or debit card or by other acceptable means of payment.

The Customer acknowledges and agrees (i) that they will be billed by LEMAIRE, using the payment method selected for their order, for any other amounts payable under these GTC that may be due in connection with the order; (ii) that they will provide accurate and up-to-date personal information; (iii) LEMAIRE may use the tools, software or services of subcontractors to process transactions on its behalf; and (iv) the Customer may be charged additional fees (such as foreign transaction fees or cross-border fees) or charges imposed by their bank or credit/debit card issuer, which are beyond LEMAIRE's control. Furthermore, LEMAIRE has no way of knowing in advance whether the Customer will be charged such fees, as each bank and credit/debit card issuer sets its own policy, and LEMAIRE only processes the amount specified at the time of the order in the Customer's local currency.

If the payment method selected by the Customer at the time of the order provides for an authorisation mechanism (such as most credit/debit cards), only the applicable amount will be authorised at the time of the order. The Customer will only be charged after the product has been shipped, except in the case of a "pre-order" or similar type of order, in which case the charge may be made before the product is shipped, depending on the specific characteristics of the pre-ordered product. If the payment method chosen by the Customer does not provide for an authorisation mechanism, payment will be made immediately at the time of the order (or within the time limit set by the specific payment method used, if applicable). The total amount of the order will be charged to the Customer even if the order is shipped in instalments. When PayPal/PayPal Express is offered as a payment method, the total amount of the purchase may be debited immediately after the order is placed. Advance payment does not affect the Customer's legal rights under these Terms and Conditions (including, for example, any right to a refund).

Payment by invoice with Klarna: in certain jurisdictions, the Customer may be offered the option of purchasing goods using the "Klarna" solution as a payment method. The terms and conditions applicable to payment by invoice with Klarna can be found at here , it being understood that German (and not English) is the language that constitutes the binding terms and conditions. Eligibility for use of the Klarna billing payment method will be determined by Klarna at its sole discretion; LEMAIRE accepts no responsibility for the use of Klarna as a payment method. If the Customer chooses to purchase the product using Klarna's invoice payment method, they will share their personal data with Klarna and the terms of Klarna's privacy policy will apply to Klarna's use of their personal data.

LEMAIRE will process the payment for the product by the Customer. LEMAIRE will take all reasonable measures to secure the Customer's order and payment data. However, except in cases of gross negligence or proven material negligence, LEMAIRE cannot be held liable for unauthorised access to the Customer's data by third parties, resulting in particular from a network failure or misuse of the Customer's login details.

ARTICLE 6: DELIVERY AND RECEIPT

All information relating to delivery terms and conditions is available on the basket confirmation page.

6.1 Delivery times
Delivery times are communicated to the Customer when the order is placed. The delivery of the items ordered will take place within the time limits communicated by LEMAIRE, within a maximum period of 30 days from the date of the order (subject to full payment of the amount due to LEMAIRE). Delivery times start from the date of receipt of the order confirmation by email. Delivery times take into account the time of the order and the working days in the country of destination.

During the end-of-year holidays and sales periods, delivery times may be extended due to increased activity at LEMAIRE during these times of the year. However, these delivery times shall not exceed 30 days from the date of the order.

For express deliveries, orders must be placed before 12:00 noon (French time) for same-day processing. Any orders placed after this time will be shipped the next working day.

In the event of a change to the delivery time initially indicated, LEMAIRE will inform the Customer by any appropriate means (telephone or email) as soon as possible.

In the event of LEMAIRE's failure to deliver within the agreed time frame, the Customer may request the termination of the contract, after sending LEMAIRE a formal notice to perform within a reasonable additional period, which has remained without effect. In this case, the termination shall take effect on the date of receipt by LEMAIRE of the Customer's written notification, unless delivery has taken place in the meantime.

However, the Customer may terminate the contract immediately only if the delivery date was an essential condition of the contract for the Customer, which must have been clearly and expressly stated before the order was placed and expressly accepted by LEMAIRE.Termination of the contract under these conditions shall give rise to a full refund of any sums paid by the Customer.

6.2 Delivery address
Items ordered by the Customer in accordance with the GTC shall be delivered to the address indicated by the Customer as the delivery address for the order ("Delivery Address") by Colissimo for standard deliveries in France, by Chronopost for express deliveries in France and by UPS for international deliveries.

If delivery proves impossible due to the absence of the recipient at the delivery location, a delivery notice will be left at the delivery address indicated by the customer and the carrier will make a new delivery attempt on the next working day.

6.3 Damaged parcels or items and missing items
The Customer, or the recipient of the order, is invited to check the apparent condition of the parcel and the items upon delivery (including any free items, if applicable).

Please note: In the event of any anomaly concerning the package or the item(s) (including any free items, if applicable) ordered, the customer or their representative must follow the procedures described below.

The Customer is invited to contact customer service within seven (7) days of receiving the package by writing to customer service at the email address: customerservice@lemaire.fr, attaching a photo of the item in question and following the return procedure described and detailed in Article 7 below.

ARTICLE 7: RIGHT OF WITHDRAWAL

In accordance with Article L. 221-18 of the French Consumer Code, the Customer has a right of withdrawal for distance sales made on the website or by telephone. The Customer may exercise this right, without giving any reason, with , within 14 days of receipt of the product by the Customer or their representative. Any return request made after this period may be rejected by LEMAIRE.

If the Customer has placed an order for several products, the withdrawal period does not begin until the Customer or the designated third party has received the last product.

In accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for orders relating to the supply of goods manufactured according to the customer's specifications or clearly personalised.

To notify their decision, the Customer may use the withdrawal form at the bottom of the GTC or any other unambiguous statement. This request must be sent to customer service by email to the following address: customerservice@lemaire.fr or by post to 11 place des Vosges, 75004 Paris.

If the Customer has received a free item with their order, they must return this item with the order in the event of withdrawal if the resulting order amount is less than the minimum purchase amount specified in the specific conditions presented on the website in order to obtain the free item. If the free item is not returned, it will be invoiced at the unit price indicated on the website.

In order for the return and refund to be processed as quickly as possible, the Customer or their representative must follow the procedure described below. In the event of failure to comply with the return procedure (deadlines, labelling, condition of the items), the refund may be suspended until the return has been regularised or may be withheld if the product is found to have depreciated in value, in accordance with Article L221-23 of the French Consumer Code.

Making a return request:
LEMAIRE has a 14-day return policy: The Customer has a period of 14 days from receipt of the items to notify their decision to withdraw, without having to justify their reason. Once this decision has been communicated, the Customer has an additional period of 14 days to return the products concerned using the return label provided in the original shipment or any other method of shipment of their choice.

This withdrawal may be exercised by any means clearly expressing the Customer's wish to withdraw, in particular:
- by accessing their customer account and using the "Return order" function,
- by visiting the returns page,
- or by post or email addressed to Customer Service.

Items may also be returned, within the same time frame, to our store at 1 Rue Elzevir - 75003 Paris or 11 place des Vosges - 75004 Paris, France, upon presentation of the confirmation of their shipment.

A model withdrawal form is provided at the end of these T&Cs.

How to return the item(s):
- Place the item(s) in the LEMAIRE box or envelope, then in the original shipping box or any other sturdy cardboard box.
- Seal the box with adhesive tape.Make sure there are no other shipping or tracking labels on the shipping box.
- Stick the return label provided in your original package to the outside of the box. Is the prepaid return label missing? Please contact our customer service team.

Parcel drop-off/collection:
- The destination of your order is not in France: Arrange collection on UPS.com. Go to the Shipping section and select Plan a pickup. You can choose a UPS store or a UPS Access Point or schedule the date and time of collection.
- The destination of your order is in France: Drop your box in your letterbox, at a post office or at a La Poste collection point.

Refunds
Refunds will be credited to the cardholder or the Customer's PayPal account. Refunds will be made within 14 days of receipt of the returned item. Items must be returned in a condition that allows them to be resold. In the event of depreciation resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods, a proportional deduction may be applied.

If shipping costs were paid at the time of shipment, they will be refunded. Important: items must be returned in perfect condition, identical to the shipment, with the delivery note enclosed and the seal still attached. All shoes must be tried on a padded surface until the customer decides to keep them. If an item received is defective or damaged, please contact us as soon as possible after receipt, attaching photos and a detailed description of the damage.

This policy also applies during sales.

ARTICLE 8: LEGAL GUARANTEES

As consumers, Customers benefit from the legal guarantee of conformity (Articles L. 217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code), which they may exercise under the conditions below:

Legal guarantee of conformity
The consumer has a period of two years from the date of delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

Where the contract for the sale of goods provides for the supply of digital content or a digital service on a continuous basis for a period exceeding two years, the legal guarantee shall apply to that digital content or digital service throughout the period of supply provided for. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service, and not the date on which it occurred.

The legal guarantee of conformity requires the trader, where applicable, to provide all updates necessary to maintain the conformity of the goods.

The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without significant inconvenience to them.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from an extension of the initial guarantee of six months.

If the consumer requests repair of the goods but the seller insists on replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction in the purchase price while retaining the goods or terminate the contract and receive a full refund in exchange for returning the goods if:
1° The trader refuses to repair or replace the goods;
2° The repair or replacement of the goods takes place after a period of thirty days;
3° The repair or replacement of the goods causes a significant inconvenience to the consumer, in particular where the consumer definitively bears the costs of taking back or collecting the non-compliant goods, or where they bear the costs of installing the repaired or replacement goods;
4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a price reduction or to terminate the contract if the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. In this case, the consumer is not required to request repair or replacement of the goods beforehand.

The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the goods are out of use for repair or replacement suspends the warranty that remained in force until the repaired goods were delivered.

The above rights result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.

A seller who acts in bad faith to prevent the implementation of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of the average annual turnover (Article L. 241-5 of the Consumer Code).

Warranty against hidden defects
The consumer also benefits from the legal guarantee against hidden defects in accordance with Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect.

This warranty entitles the consumer to a price reduction if the goods are retained or a full refund upon return of the goods.

In the event of a hidden defect or a non-compliant product, the Customer is invited to contact customer service at the following address customerservice@lemaire.fr and to follow the same return procedure as described in Article 7 above.

Returns in the event of non-compliance

If, after evaluation, LEMAIRE considers that the returned product does not present any non-conformity, our customer service department will contact the Customer directly to inform them. In this case, the Customer may request that the item be returned at their expense. If no response is received within 30 days of this notification, and after a reminder has been sent without effect, LEMAIRE may consider that the Customer has waived their right to recover the product. No refund will be made in this case.

Items modified or repaired by the customer are excluded from the warranty. Similarly, the warranty shall not apply to apparent defects in accordance with Article 1642 of the Civil Code. Finally, the warranty shall not cover items damaged when the Customer entrusts the product to a carrier other than that proposed by LEMAIRE or following misuse of the product or failure by the Customer to follow the care instructions.

ARTICLE 9: COMPLAINTS - INFORMATION

For any information, complaints or questions concerning the GTC or the products, the Customer must contact LEMAIRE's customer service department by telephone: +33 (0)1 84 25 36 14 (price of a local call), or by email at customerservice@lemaire.fr, quoting their order number if applicable./p>

ARTICLE 10: PERSONAL DATA AND RULES FOR THE USE OF COOKIES

LEMAIRE undertakes to protect and ensure the security and confidentiality of its customers' personal data in accordance with the GENERAL DATA PROTECTION REGULATION (GDPR), in particular by taking all necessary precautions to prevent such data from being distorted, damaged or communicated to unauthorised third parties.

The Customer is invited to read and download the privacy policy and rules for the use of cookies available on the website.

The Customer may request, free of charge, that their telephone number be added to the BLOCTEL cold calling opt-out list available at the following address: www.bloctel.gouv.fr.

ARTICLE 11: RETENTION OF TITLE

LEMAIRE retains full ownership of the items sold until full payment has been received, including the principal amount, costs, taxes, additional delivery costs and any other costs incurred at the express request of the Customer.

ARTICLE 12: INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, of whatever nature, attached to all products sold on the Website and to all elements appearing on the Website (in particular, texts, logos, trademarks, graphics, images, photos, videos, animations, names and any other element) are and remain the exclusive property of LEMAIRE.

Nothing in these terms and conditions shall be construed as granting the Customer any right to the trademarks, products and any intellectual property rights attached thereto and other distinctive signs of LEMAIRE.

Under these conditions, no one is authorised to reproduce, represent, exploit, adapt, distribute or use, by any means whatsoever, for any purpose whatsoever, in whole or in part, the intellectual property rights attached to the products sold on the website and any element appearing on the website without the prior written consent of LEMAIRE.

The use of all or part of the website, in particular by downloading, reproduction, transmission or representation for purposes other than personal and private use for non-commercial purposes is strictly prohibited.

Any violation of these provisions exposes the perpetrator to the penalties provided for by the Civil Code and the Intellectual Property Code.

Furthermore, the creation of a hypertext link to the Website may only be done with the express prior consent of LEMAIRE.

This consent may be withdrawn at any time if the conditions of authorisation are no longer met.

LEMAIRE declines all responsibility for the terms of use and content, of whatever nature, of third-party websites from which hypertext links allow access to the LEMAIRE website.

ARTICLE 13: SIGNATURE AND PROOF

LEMAIRE works to protect its customers' personal information by ensuring a high level of security.

The Customer also has a role to play in protecting their personal data. In particular, the Customer must maintain the security of their online transactions, for example by not disclosing their username (the Customer's email address) and/or password to anyone and by changing their password regularly.

As such, LEMAIRE cannot be held responsible for the disclosure of information concerning the Customer to any individual who has used their username (the Customer's email address) and/or password.

LEMAIRE cannot be held liable for the fraudulent use of this information.

The provision of the credit card number and the final confirmation of the order shall constitute proof of acceptance of the order.

The computerised records stored in the computer systems of LEMAIRE and its partner web s shall be considered as proof of communications, orders and payments between the parties.

ARTICLE 14: FORCE MAJEUR

In accordance with Article 1218 of the Civil Code, LEMAIRE shall suspend all performance of its contractual obligations in the event of force majeure.

LEMAIRE shall inform the Customer within seven (7) days of its occurrence. If this suspension continues beyond a period of fifteen (15) days, the Customer shall then have the option of cancelling the order in progress, and the order shall then be refunded.

ARTICLE 15: DISPUTES - APPLICABLE LAW AND JURISDICTION

The GTC are subject to French law, subject to the mandatory rules of the Customer's country of residence.

If the Customer encounters a problem relating to a product, our website or any other service provided by LEMAIRE in connection with the Website or a product, the Customer is invited to contact customer services at the following address: customerservice@lemaire.fr

If the problem is not resolved, in accordance with the provisions of the Consumer Code concerning "the consumer dispute mediation process", the Customer has the right to use a mediation service free of charge.

LEMAIRE is affiliated with the FEVAD mediation body:
- https://www.mediateurfevad.fr
- Fevad - Federation of E-commerce and Distance Selling - 60 rue de la Boétie 75008 Paris, France.

The dispute can only be examined by the consumer mediator when:
- The Customer can prove that they have first attempted to resolve their dispute directly with the seller by means of a written complaint.
- The Customer has submitted their request to the mediator within one year of their written complaint to the seller.
- The request must not be manifestly unfounded or abusive.
- Finally, if the dispute has already been examined or is currently being examined by another mediator or by a court, or if it does not fall within its jurisdiction, the mediator shall reject the Customer's request. If the request is not admissible, the Customer shall be informed by the mediator of the rejection of their request for mediation within three weeks of receipt of their file.

For international disputes, the Customer is also informed that they may use the European Online Dispute Resolution Platform (ODR) available at the following address: https://ec.europa.eu/consumers/odr/main/index.cfm

The Customer remains free to accept or refuse mediation, and each party is free to accept or refuse the solution proposed by the mediator.

In the absence of mediation, the dispute shall be settled by the competent courts in accordance with the provisions of the Code of Civil Procedure.

ARTICLE 16: EXTENDED PRODUCER RESPONSIBILITY

In accordance with Article L.541-10-13 of the French Environmental Code, LEMAIRE is subject to Extended Producer Responsibility (EPR) and is up to date with its eco-contributions. LEMAIRE is registered with the following eco-organisations:
- CITEO under the unique identifier: FR313783_01LFIP, for EPR Packaging;
- Refashion under the unique identifier: FR313783_11QKTO, for EPR for textiles, household linen and footwear.

Withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract).

For the attention of LEMAIRE customer service at the following email address: customerservice@lemaire.fr / or 11 place des Vosges 75004 Paris France.


I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:

Ordered on (*)/received on (*):

Name of consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.